“After receiving several calls to her cell phone, the woman explained to a representative for the company that she was not the intended recipient and would like to be added to the company’s Do Not Call list, Reuters reports.
Still, the calls – made through an interactive voice response (IVR) system for customers who were late paying bills – persisted. In March 2014, the woman took the step to sue the company, but the calls continued.
TWC [Time Warner Cable] contended that it wasn’t liable under the Telephone Consumer Protection Act because it believed it was contacting someone else who had previously consented to the calls.
“Defendant [TWC] harassed plaintiff with robo-calls until she had to resort to a lawsuit to make the calls stop, and even then TWC could not be bothered to update the information in its IVR system,” the decision continued.”
Full article is at consumerist.com.